Privacy Policy

Last updated: November 18, 2025

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase on our website (the “Site”). We are committed to protecting your personal information and your right to privacy. Our business operates in Canada and complies with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial laws.
By accessing or using the Site, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of information:

Personal Information
When you make a purchase, create an account, or contact us, we may collect:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely through our payment provider; we do not store full credit card details)
  • Usage Data

We automatically collect information about how you interact with the Site, such as:

  • IP address
  • Browser type and version
  • Pages viewed
  • Referring website
  • Date and time of access

Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality, personalize your experience, and analyze site traffic.

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate with you regarding your purchases
  • Improve website performance and user experience
  • Provide customer support
  • Send promotional emails (with your consent)
  • Protect our Site from fraud or misuse

4. Sharing Your Information

We may share your information with:

  • Service providers such as payment processors, shipping carriers, email service providers
  • Analytics providers to understand website performance
  • Legal authorities, if required by law or to protect our rights

We do not sell or rent your personal information to third parties.

5. Your Rights

Under Canadian privacy laws, you have the right to:

  • Access your personal information
  • Request corrections to inaccurate information
  • Withdraw consent for certain uses of your information
  • Request deletion of your information, where applicable

To make a request, contact us at the email address provided below.

6. Security

We implement administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure.

7. Retention

We retain personal information only as long as necessary for business, legal, or compliance purposes.

8. Third‑Party Links

Our Site may contain links to third‑party websites. We are not responsible for their privacy practices or content.

9. Children’s Privacy

The Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

10. Contact Us

If you have questions or concerns, contact us at:
Email: contactus@purplespringscoffee.com
Address: B.C., Canada